Level 1 / Level 2 support

Run it against your Level 1 queue.

A working session with our team. Bring a few recent tickets from Zendesk, ServiceNow or Jira, and see what NOFire AI would do with each one.

What you get out of the call:

• ✓Your tickets, sorted which would close at Level 1 with a runbook, and which need the team that owns the service
• ✓Your runbooks, checked the known issues they already cover, and the repeat issues that have no runbook yet
• ✓One escalation, investigated a real ticket of yours, with the root cause and the evidence Level 2 would see attached
• ✓A rollout plan start with low-priority tickets in one team, then add Level 2 and more teams