PagerDuty vs Opsgenie

At a glance

	PagerDuty	Opsgenie
Product status	Active, no end-of-life announced	End of sale 4 June 2025, shutdown 5 April 2027
What happens at the deadline	Not applicable	Access stops, REST APIs stop responding, unmigrated data is deleted
Published pricing	Free up to 5 users, Professional 21 USD per user per month annually, Business 41	No longer purchasable
Atlassian integration	Standard integrations with Jira and others	Native, and the reason many teams chose it
Escalation and routing	The deepest feature set in the category, plus live call routing	Schedules, escalations and routing rules, broadly comparable in day-to-day use
Alert correlation	AIOps, a separate SKU licensed per accepted event	Alert grouping and deduplication within the product
Migration tooling from Opsgenie	Third-party and manual, no first-party automated tool	Atlassian provides an automated tool, pointing at Jira Service Management or Compass
Risk of migrating twice	Low	Real, if the destination chosen is Compass

How the two differ in practice

This is not a normal head-to-head, and treating it as one wastes the time that matters. Opsgenie is being switched off. End of sale was 4 June 2025 and end of support is 5 April 2027, and at that point access stops, the REST APIs stop responding, and any data not migrated is deleted with no grace period and no recovery.

So the practical question is not which product is better but which destination costs least to reach and least to regret. On day-to-day capability the two are closer than the marketing on either side suggests. Both do schedules, escalation policies, routing rules and mobile paging, and a responder moving between them would be productive in an afternoon. PagerDuty is deeper on the surrounding process, particularly live call routing and the analytics around response, and it carries a much larger integration catalogue.

The genuinely important difference is what happens next. Atlassian provides an automated migration tool and recommends Jira Service Management or Compass depending on how you used Opsgenie. That is a reasonable path for a team committed to the Atlassian estate, with one thing worth checking first: Compass reaches end of support on 31 December 2027, which is under nine months after Opsgenie goes. Teams who moved from Opsgenie to Compass are already being asked to move a second time.

PagerDuty has no first-party migration tool from Opsgenie, so the mechanical work is larger. It also has no announced end date, which for a system that wakes people up is the property that matters most.

Where each one is stronger

Opsgenie is not stronger anywhere that survives 2027, and it would be dishonest to construct a column pretending otherwise. What is true is that staying put until closer to the deadline is defensible. The product still works, it is still supported until April 2027, and a rushed migration to the wrong destination is more expensive than a considered one done in the second half of the window. Panic is the costly option here, as it usually is with an announced end of life.

PagerDuty is stronger on everything a mature response process needs. The escalation model handles the awkward cases well, overrides and coverage gaps are easy to reason about, live call routing exists for organisations that need a phone number, and the analytics around acknowledgement and response are more developed than Opsgenie's. It is also the option with the least concentration risk, since it is deliberately indifferent to which monitoring tool fired the alert.

The honest caution on PagerDuty is cost shape rather than capability. The published per-user tiers are not what most teams end up paying, because AIOps is licensed separately per accepted event and status pages and live call routing are further add-ons. An Opsgenie replacement priced on the headline figure will come in under what the eventual configuration costs.

How to choose

Start by exporting, not by choosing. Everything in Opsgenie is deleted at shutdown, so the historical incident record, the schedules and the integration configurations should be out of the product well before any decision about a destination is made. That export has value regardless of where you land.

Then decide whether you are staying in the Atlassian estate. If Jira Service Management is already how your organisation runs service management, the first-party migration tool is a real advantage and the path is short. If the tool recommends Compass, check its own support date before accepting the recommendation, because that route schedules a second migration inside a year.

If you are leaving the estate, PagerDuty is the shortest conceptual jump and the one your responders will need least retraining for. Price the add-ons as part of the comparison rather than after it.

Whichever destination you pick, the integrations are the work. Every alert source currently pointing at Opsgenie has to be repointed, and those are usually spread across more teams than the migration plan assumes. How alert triage works and how it is measured is worth reading first if the migration is also an opportunity to fix the routing rather than reproduce it.

Where NOFire AI fits alongside these

A migration is also the moment to ask which alerts a person never needed to see. NOFire AI answers that part. It pages nobody, so it replaces neither destination here.

• Open any claim in a finding and you get the deploy, config or code change, log line or trace behind it. A responder can check the claim rather than take it.
• A policy gate checks an agent's write before it runs, against the action's predicted blast radius. It holds the action for a person, or refuses it.
• Coding agents run in a microVM through brig, our open-source sandbox. The control system watches that run from outside the boundary and can stop it.
• The accuracy figure is public: 89% top-1 on RCAEval, 735 scenarios, April 2026.

Run it on incidents whose cause you already know before you rely on that number. The wider field, with where each tool is weak covers the rest of the category on the same terms.